Samuel Stolpe, PharmD

Senior Director, Quality Strategies

Pharmacy Quality Alliance

(703) 873-7546

Pharmacy Quality Alliance Partners with VoicePort and Scientific Technologies Corporation to Launch Immunization Project

Springfield, VA (October 6, 2015)—The Pharmacy Quality Alliance (PQA), in collaboration with VoicePort and Scientific Technologies Corporation (STC), announced a collaboration between their organizations on an immunization project aiming to improve the rates of vaccination for adult patients. The Immunization Services Model for Adult Rate Improvement (ImmuSMART) project will use data from state immunization registries to identify pharmacy patients with immunization gaps for influenza, pneumonia, and shingles vaccines. Patients will be offered vaccines for which they have no record of receiving within the immunization registry.

“The model we are piloting is a remarkable innovation in pharmacy point-of-care immunization assessment,” said PQA Executive Director Laura Cranston. “This allows the pharmacy an important touch point related to the patients’ immunization record, and the identification of immunization gaps even before the patient comes into the pharmacy.” Patients will be asked to confirm whether they have received vaccinations missing from their immunization record, and offered appropriate vaccines at their next pharmacy visit to cover their immunization gaps.

STC will be providing queries to state immunization registries to assess patients’ records. “The adult population in the US has a particularly strong need for regular assessments of their immunization status based on their immunization records in state registries,” remarked STC CEO Mike Popovich. “Simply put, not enough adults are appropriately immunized. We’re looking for solutions that draw upon the capabilities of our nation’s community pharmacists to connect with their patients.”

Within the ImmuSMART model, once a potentially missing vaccination is identified, VoicePort will provide that information to the patient via an outbound call that they would be normally receiving from their community pharmacy. “The beauty of the solution that we are piloting through ImmuSMART is that it ties a custom-tailored immunization prompt to the patient directly into their normal pharmacy experience,” said VoicePort President and CEO Chris Mann. “Using our hosted interactive patient communications platform technology, we now have a scalable automated approach to immunization assessment that integrates seamlessly with pharmacy workflow.” The ImmuSMART project will be launching in the fourth quarter of 2015.

This project is sponsored by Pfizer and supported by a Merck educational grant.

About PQA

Established in 2006, PQA represents pharmacy providers, pharmacy benefit managers, health plans, academia, consumer advocates, community pharmacies, health technology vendors, pharmaceutical research and manufacturing companies, and other stakeholders interested in improving the quality of the medication-use system.

PQA’s mission is to:

Improve the quality of medication management and use across health care settings with the goal of improving patients’ health through a collaborative process to develop and implement performance measures and recognize examples of exceptional pharmacy quality.

PQA provides a leadership role in identification and selection of metrics for evaluating the quality of the medication-use system, provides education on quality improvement, and connects pharmacists to healthcare improvement initiatives. For more information about the Pharmacy Quality Alliance, please visit or contact us at (703) 690-1987.

About STC

A leading public health informatics company in the U.S., STC creates technology solutions to address critical public health issues and to improve public health through the applied use of population health data. Founded in 1988, STC was one of the first companies to advocate for the value of immunization registries and public health data to augment clinical practice. Since then, STC has become the trusted authority on the applied use of information technology to collect immunization data and assist in solving complex challenges.

STC’s unique mix of public health advisors and information system software developers combine their talents to design innovative software solutions used in both the public and private sectors, by state public health departments as well as by the nation’s leading pharmacies and physicians. With over 300 million vaccine encounters now retained in the immunization registries of STC and its state public health partners, STC plays a key role in protecting children and adults from diseases and helping to create healthier populations. For additional information about STC, please visit

About VoicePort

Headquartered in Rochester, New York and founded in 2002, VoicePort develops and markets configurable communication solutions in the media, healthcare and pharmaceutical verticals. The company’s solutions are helping clients efficiently communicate with customers and patients through the use of self or assistedservice enabled using Advanced Speech Recognition (ASR) technology and handle over 28 million patient conversations annually at more than 1,200 customer sites in North America.

VoicePort maintains strategic relationships with numerous partners, leveraging its expertise in automated self-service applications, analytics and pharmacy operations expertise to deliver a full suite of personalized multi-channel patient communication and adherence applications called PharmaPhonetics®. To find out more about our products and services, please visit